Support
Support centre
Email support, answered within 2 business days. Most problems are solved on the first reply when the details below are included.
Typical response time: within 2 business days. Monday to Saturday, 10:00–19:00 IST.
Common topics
Help by topic
Technical Support
Problems with the application or a tool. Include your application version and your NX version. NX 12.0 is the primary target, so ask before buying for any other version.
Tool compatibilityLicense Support
Keep your license file safe once you activate. Transfers keep the expiry date and are done from Transfer License in the application. Renew by buying again for the same Machine ID.
Backup, transfer and renewalInstallation Help
The installer needs administrator rights, and Siemens NX must be closed while it runs. If installation fails, note the exact message shown and send it to us.
Installation stepsPayment Help
If a payment was taken but no license arrived, use Restore Subscription in the application. Email us your payment reference if that does not resolve it.
Payment questionsActivation Help
A license only activates on the computer it was issued for. Restore HARSHAL_OZA_LICENSE.key from Backup & Restore. If it is refused, check the Machine ID on your Dashboard matches the one you bought for.
Activation walkthroughBefore you write
What to include
Sending these five things with your first message usually saves a day of back-and-forth.
- Your Machine ID, exactly as shown on the Dashboard
- The version of the application, shown at the bottom right of its window
- Your Siemens NX version
- For a payment question: the payment reference or subscription id
- The exact wording of any error message, and what you were doing at the time
Contact details
- [email protected]
- Response time
- Typically within 2 business days
- Hours
- Monday to Saturday, 10:00–19:00 IST
We will never ask for these